Reinvent Retail

From a reddit article titled “Best use of a cell phone I’ve seen in a while”

So I’m in line at the customer service desk of my local grocery store. Four people ahead of me in line, and one person working the desk. And it seems that this woman has to answer 6 phone calls for every customer in person that she serves in person. After 8 phone calls (and her dealing with a little old lady who wants to return half a banana! WTF?!) the guy in front of me pulls out his cell phone and starts fiddling with it.

Then he makes a call and the customer service desk phone rings (again). She stops what she’s doing and picks up the phone:
Her: Metro, Customer service.
Him: From a customer service point of view, doesn’t it make sense to serve the people who have actually made the damned effort to come into the f*ing store.
Then he waves at her and hangs up.
She ignores the phone ringing after that.