Reinvent Retail | Simple, usable tools for independent retailers. » Uncategorized

Fantastic response from Yelp.

Tyler — Tue, 02 Mar 2010 21:29:20 +0000

There’s been a lot of buzz about some questionable activities in regards to review site Yelp and local businesses. A great explanation from Yelp about how they work internally.

Anyone Should Start an Indie Record Store!!!

Tyler — Tue, 23 Feb 2010 20:25:36 +0000

Great article at a fantastic (uk) blog

Social Media for Retail

Tyler — Tue, 23 Feb 2010 14:33:18 +0000

Telling story about the use of social media in retail.

It’s no longer becoming something that just the hip kids do, it’s an essential part of your marketing plan.

The Vinyl Princess

Tyler — Mon, 08 Feb 2010 19:47:53 +0000

If you are an independent retailer, or a a teenage girl (and if you are reading this blog you know which one you are)

Go buy this book at a local bookstore.

Great article about author (and Amoeba records founder) Yvonne Prinz and this book at the LA Times.

Remember Customers First

Tyler — Tue, 15 Dec 2009 20:07:44 +0000

From a reddit article titled “Best use of a cell phone I’ve seen in a while”

So I’m in line at the customer service desk of my local grocery store. Four people ahead of me in line, and one person working the desk. And it seems that this woman has to answer 6 phone calls for every customer in person that she serves in person. After 8 phone calls (and her dealing with a little old lady who wants to return half a banana! WTF?!) the guy in front of me pulls out his cell phone and starts fiddling with it.

Then he makes a call and the customer service desk phone rings (again). She stops what she’s doing and picks up the phone:
Her: Metro, Customer service.
Him: From a customer service point of view, doesn’t it make sense to serve the people who have actually made the damned effort to come into the f*ing store.
Then he waves at her and hangs up.
She ignores the phone ringing after that.

Customer Search Trends

Tyler — Mon, 23 Nov 2009 19:45:33 +0000

do you know what *your* customers are searching for?

Google Retail Blog: Latest Consumer Search Trends from Google’s Marissa Mayer.

Doing some server upgrades on all of our services.

Tyler — Tue, 25 Aug 2009 18:30:35 +0000

If any, there should be very minor outages, feel free to get in touch via twitter (@reinventretail) with any weirdness. But you shouldn’t notice a thing.

Thanks! This means more awesomeness and better performance all round, so we’re pretty excited.

Brooklyn Artists Propose Local Currency

Tyler — Tue, 18 Aug 2009 21:11:57 +0000

How’s this for financial innovation? A group of artists in North Brooklyn is trying to develop a local Brooklyn currency — the Brooklyn Torch — that’s meant to encourage locals to spend within the community, and boost local pride.

via Brooklyn Artists Propose Local Currency – Planet Money Blog : NPR.

Banks, or the important part of caring about your community.

Tyler — Mon, 27 Jul 2009 15:07:38 +0000

“If you don’t support the community, the community won’t support you.”

via Artist takes $190,000 out of bank because they won’t give him a mortgage – Boing Boing.

The 3/50 Project

Tyler — Wed, 22 Jul 2009 17:53:59 +0000

What three independently owned business would you miss if they disappeared? Stop in. Say hello. Pick up something that brings a smile. Your purchases are what keeps those business around.

Please join and show your support!